•             Leading in a Style that Works

Circumstances often require organizations to promote good employees into leadership roles with little or no preparation.  Couple that with fact that many of the old ways of managing staff do not seem to work in contemporary work settings.  This program focuses on leadership practices that are effective in contemporary work environments and provides guidance on working with a diverse population that is motivated by many different things.  Outcomes include insights into building a more cohesive, engaged team and getting the best from each employee.

•             Rx for Outrageous Customer Service

Unfortunately there are plenty of customers who are happy to demonstrate their frustrations through rudeness to your staff.  In a positive work environment, we enable employees to handle even those tough customers and to not compromise their positive attitude or willingness to help.  This program integrates information on personality styles and understanding the motivations behind behaviors resulting in customer service that shines.   Customers who are made to feel important and understood experience good feelings about doing business with you, and as a bonus your staff stays healthy and less stressed.

•             True Colors Team Building

Teams prosper when they take time to reflect on who they are and what they’re doing right, to explore where they are strong and where they may have collective opportunities for improvement.  Whether you want to reward your team with an exciting and highly interactive team building experience (no jumping out of trees or high wire walking included), or tackle an issue in communication, customer service or diversity, this is the program for you.  This program promises a day when everyone participates in a series of action packed activities that leads to an understanding of different personalities on the team and how we can fix that problem of “I just don’t get him/her”.

•             What We Know About Communication- Getting It Done

Good communication within our teams remains one of the most important advantages we can have in our organizations.    Where communication is lacking, we are likely to see mediocrity.  This program is designed to move participants from any underlying animosity to successfully working together to make good decisions and tackle problems.  Adhere to the principles presented in this training and participants will engage in happily slapping each other on the back and emerge even friends!  Now we’re talking.

•             Coaching Toward Enhanced Performance 

If your organization does not need to improve performance, do not contract for this program.  By now we recognize that our people are our greatest asset.  That’s just great if all our people are consistently an asset to the team.  What about those who are not performing to their potential?  Individuals have a variety of motivations and a team can be quickly trained to understand each individual’s needs and preferences.  Performance coaching with individuality in mind makes it possible to create the right environment for excellence.  Enhanced performance from everyone can be expedited with the tips garnered from this program.

•             Conflict Management

Take this to the bank: conflict does not have to be unhealthy.  Conflict is inevitable.  The question is not whether we will have conflict, but how we’ll handle conflict in our work environments.  This training explores conflict management that results in healthy conflict resolution and camaraderie.  At the base of managing conflict lies an imperative that we explore our team’s strengths and stressors, and learn to practice conflict handling styles that are productive and not harmful to any team member.